Refund policy

Return / Exchange Policy for Un-Opened and Intact Product

Who doesn’t love a bit of R and R? Any Skynnify item can be refunded if it is returned within 14 days of purchase, unopened, unused and in the original packaging. Please note the shipping of returned items is at your own cost.

If you change your mind about the products you have ordered, your unopened and intact Skynnify product(s) purchased via www.skynnify.com.au can be returned to us for a refund or exchange under the following conditions:

1. Products must be unopened and in the original condition
2. Products must be sent back within 14 days from original receipt of goods
3. Your proof of purchase / order information must also be included in the return

Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed in the same form that you originally paid for your order upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Return / Exchange Policy for Opened Product

At Skynnify, we like to consider ourselves hygiene queens, so unfortunately we do not offer refunds or exchanges on opened or used products, unless the item is deemed faulty.  

In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing customerassistance@skynnify.com include in your email your name, invoice number and name of product, along with the reason the product was faulty or not satisfactory.

Return / Exchange Policy for Skin Reactions

If you happen to experience a skin reaction from one of our products, please provide details (including photos). Our sensational skin specialists will review the photos and verify if you are entitled to a refund or replacement. Failure to meet with these conditions will result in an exchange or refund being denied.

Return shipping costs are the responsibility of the customer and are non-refundable.

Online orders

If you received your order placed via www.skynnify.com.au and wish to return it to us in accordance with the conditions listed above, please send it to:

Cancellations and Changes to Online Orders

The Skynnify Company will dispatch orders on Tuesdays and Thursdays.

If you have changed your mind about your order and would like to cancel or change it, please email customerassistance@skynnify.com as soon as possible, quoting your order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.

Purchases at Retail Outlets

We are unable to accept returns or exchanges of product unless it was purchased through www.skynnify.com.au.

Incorrect Orders

If you have received your order from Skynnify and it is incorrect, please email customerassistance@skynnify.com so that we can arrange to have the correct products sent to you and the incorrect products returned.

We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at customerassistance@skynnify.com
Please note that all claims will be honoured at the discretion of Skynnify and we reserve the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.